Shipping policy

Shipping Policy

Last updated: 07/22/2026

Thank you for shopping with Pura Pet. This policy explains how orders are processed, shipped, and delivered.

Order processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing times are separate from shipping times.

During holidays, sales, product launches, or periods of unusually high demand, processing may take longer.

After your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Estimated delivery times

Estimated delivery after processing:

  • Canada: 7–20 business days
  • United States: 7–20 business days
  • United Kingdom: 7–20 business days
  • Australia and New Zealand: 7–25 business days
  • Other supported destinations: 10–30 business days

These are estimates, not guaranteed delivery dates.

Orders may be delayed because of:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • Incorrect or incomplete addresses
  • High shipping volume
  • Events outside our reasonable control

Only publish countries that you actually ship to.

Shipping costs

Available shipping methods and any applicable charges are displayed at checkout before payment.

We currently offer free standard shipping on all eligible orders.

Tracking

When tracking is available, it will be emailed after the order has shipped.

Tracking may take 2–5 business days to begin showing movement after the shipping confirmation is issued.

Some orders may be handed to a local postal carrier for final delivery.

Orders containing multiple items

Products may be stored or fulfilled from different locations. As a result, items from the same order may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address.

Pura Pet is not responsible for delivery delays, failed delivery, or lost packages resulting from an incorrect or incomplete address supplied by the customer.

Contact us immediately at [dannybilaj@icloud.com] if you notice an error. We cannot guarantee that an address can be changed after processing has begun.

If a package is returned because of an incorrect address or failure to collect it, additional shipping charges may apply before it can be resent.

Customs, duties, and taxes

International orders may be subject to import taxes, customs duties, brokerage fees, or other charges imposed by the destination country.

Duties and import charges are not included in the product price and are the customer’s responsibility.

Pura Pet does not control customs charges or customs-processing times.

Do not say “no duties” unless you have verified that this is genuinely true for every supported market.

Delayed or lost orders

A package is not considered lost merely because it arrives after the estimated delivery window.

Contact us if:

  • Tracking has not updated for more than 10 business days, or
  • Your order has not arrived within [30/40] business days after shipment

We will review the tracking information and, where appropriate, contact the carrier or fulfilment partner.

Refused and unclaimed packages

Customers are responsible for accepting or collecting their deliveries.

If an order is refused, left unclaimed, or returned to sender, any refund may be reduced by shipping, return, customs, or handling costs incurred, where legally permitted.

Contact

For shipping questions, contact:

Pura Pet
Email: [dannybilaj@icloud.com]
Response time: [1–2 business days]