Contact information
Contact Information
Contact Us
Questions about your order or one of our products? Contact the Pura Pet support team using the information below.
Email: dannybilaj@icloud.com
Customer-support hours:
Monday to Friday
[9:00 a.m.–5:00 p.m. Eastern Time]
We aim to respond within 1–2 business days. Messages sent on weekends or public holidays will be answered on the next available business day.
For faster assistance with an existing order, include:
- Your full name
- Your order number
- The email address used at checkout
- A brief description of the issue
- Photographs or video when reporting a damaged, defective, or incorrect item
Business information
Business name: Pura Pet
Operating name: Pura Pet
Business address: 2 Valhalla inn rd
Country: Canada
Do not use your home address publicly unless you and your parent or guardian are comfortable with that. A valid business mailing address, registered-office address, or appropriate mailbox service is safer.
Important
Please do not send product returns to this address unless our support team has specifically instructed you to do so. Approved return instructions and the correct return destination will be provided by email.